Return & Refund Policy

RETURN & REFUND AND CANCELLATION POLICY

• The replacement request must be raised within 24 hours after getting the delivery.
• Refund is only applicable to the canceled order items due to product unavailability.

REQUIREMENT FOR A VALID RETURN:

• Proof of purchase (order number, invoice, etc)
• The reason for return has to be valid and return acceptance conditions met (check out below)
• If you find any item missing, or if anything is damaged, please immediately return the package to your delivery agent. After you accept the package, we are unable to receive claims for missing, wrong or defective items.

VALID CONDITIONS AND REASONS TO RETURN AN ITEM (General):

• Delivery of wrong product
• Delivery of defective product
• Delivery of the products with missing parts
• Incorrect content on the website

CONDITIONS AND REASONS TO RETURN A RFL PRODUCT(s):

• Product(s) cannot be returned once received by the customer.
• Customers are requested to check the product before receiving the product(s).

CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:

1. Delivery of the ordered items is subject to the availability of the products at our store.  Fulfilshop authority may cancel any order within 4 to 7 working days if the stock of the ordered item(s) is temporarily unavailable.
   
   
2. If the customer agrees to wait for the availability of the stock of the product(s), the order may remain in open/processing/hold status for a maximum of 30 days.
   
   
3. In the case of clause (a), if the customer has already made an advance payment against the order, the customer will receive a full refund, if not received any cashback, within 1-10 working days. The received Cashback amount will be adjusted with the refund amount.
   
   
4. Advance payment is required for the delivery of certain vendors' products. We may cancel any order if the advance payment is not made by the customer for such orders.
5. You may cancel your order at no cost any time before the item is dispatched to you.

RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:

• Damages due to misuse of the product

• Incidental damage due to malfunctioning of product

• Any consumable item which has been used or installed

• Innerwear, lingerie, socks, and clothing freebies

• Products with tampered or missing serial / hangtag

• Any damage/defect which is not covered under the manufacturer's warranty

• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.

Same/Next Day Delivery

• Only applicable for Selected Vendors' Order delivery inside Dhaka city.
• Orders confirmed before 10:00 am will be considered for same/next-day delivery.
• Products which are stored at our office are only eligible for same/next-day delivery.
• Order processing time count will start after the order is processed by one of our Customer Service agents.
• Fulfilshop reserves the right to deliver or cancel any order.
• Customer can request for canceling any order if he/she doesn't agree with the same/next day delivery terms & conditions.